BEX CMS

Pages

In the 'Pages' section of your CMS, you'll find a list of all pages within your website. You can create additional pages, and edit their content to suit your needs.

Creating and managing CMS pages

Articles are pages specifically meant for news content or blogs. Using a widget, these can be highlighted or made accessible on any other page.

Creating an article page (news item or blog)

Creating a page layout is done by adding different sections, and adding content to those sections. There are various specialized sections available.

Different sections and their use

Create an appealing overview of the different locations or parks of your subsites for your website visitors. 

Highlighting subsites in a section

Facilities on your CMS website let your guests know what they can do in your park and your surrounding area. Think, for example, of a swimming pool your guests can enjoy or a theme park nearby.

Facilities in the CMS

Edit language variations of a page

Publication and de-publication date

Locked pages

Events

Sharing a link to Search & book search results

Easily position content with various widgets

Widgets

Search & Book

Filtering in the Search & Book

Search & Book - Creating range filters

Search & book - Edit type page appearance

Search & book - Sorting order of multiple holiday parks in Search&book

Summaries

Search & Book - Set special periods

Search & book - Packages

Search & book - Discounts

Search & Book settings

Manage and send commercial emails to guests

Campaigns

Campaigns is the CMS direct e-mail marketing tool that you can use to send targeted messages to predefined audiences, and to track the efficiency of these messages in statistics. BEX Campaigns replaces the older email campaigns.

Getting started with Campaigns

Segments are the basic contact groups that you use to define your audience later. A single contact is usually present in multiple segments.

Segments for Campaigns

Import and manage contacts in your CMS as recipients of your Campaigns messages. There are four different ways to add contacts, during which you can create various segments. Segments are the basis for your audiences.

Add and manage contacts for Campaigns

For every (type of) mailing you want to send via Campaigns, you define an audience. You do this by choosing a consent basis and a combination of segments.

Creating and managing audiences for Campaigns

With Campaigns, you create and send targeted mailings and messages to specific audiences. Using layouts and content blocks, you ensure that each message is tailored to what you want to achieve.

Creating a Campaigns message

View the statistics for each sent Campaigns message in your CMS to see how successful your message has been.

Statistics and results of Campaigns

Sales

Price prefixes

Pricing scheme

In CMS, channels represent the ways a prospect for one of your sales listings found you. Create channels for the ways you reach out to measure which of your efforts is most effective.

Sales channels in CMS

Pricing in the CMS

Advertised price

Price types

Edit property list

Linking Pipedrive to the CMS

Add object

Manage content that can be shown in widgets

Content

Creating navigation menus for your website

Creating a pop-up

Create redirect

Stickers

If you want to use the same content block on multiple pages, make it a template. That allows you to easily add it to any page, using the template section.

Templates in the CMS

Forms

Media

Brand expressions through colors, fonts, logos, and more

Appearance

Headers

Footers

A theme can be applied to a page. It determines the fonts used, and the rounding of buttons and other page elements. Each theme has one or more color schemes, which determine how your (brand) colors are used. There is always a default theme or color scheme that is applied when no other choice is made.

Themes & color schemes

Settings

The new cookie banner

Media - Social media

Slideshow

Within BEX CMS, labels are used for facilities, pages, and other items to be able to easily recognize them and easily choose a subset of items to be shown via a widget, for example.

Creating labels in CMS

Find and replace content

Manage the (automatic) translations of your website

Translations

Search for any helpful articles to find an answer to your question

www.bookingexperts.com

Updates

Developer Portal

Trust Center

Onboarding

What you need to know before starting the onboarding process

Before you start

Welcome to Booking Experts! Here you can find an overview of what happens next and how to start with your BEX PMS.

Starting with Booking Experts

Log in to your Booking Experts account in one of the following ways: with an email address and password with MFA, or via SSO through a Google or Microsoft account.

Log in to BEX PMS or CMS

The user role connected to your account determines how you interact with BEX PMS. You can be an employee working for a single or multi-park organization, an owner who rents out their accommodation, an executor or contractor who performs maintenance or provides services, or even a travel agency booking holidays for your clients. For BEX CMS, there is only one user role.

User roles within BEX PMS and CMS

The light green upper part of the menubar focuses on options regarding the account details, updates of Booking Experts, or reception messages.

Menubar in the BEX PMS

Every employee who uses the Booking Experts system has their own profile within the software. This is setup during onboarding or when a new colleague needs to be introduced to the system.

Adjusting your profile

Tools to help you in the onboarding process

Checklist and Academy

About the safety of your and your guests' data

Privacy and security

Modules

About data transferable from other systems

Importing data

Organization and administration settings

All organizations with multiple administrations have an Organization overview. In this overview, as an organization manager, you have insight into the bundled data of all administrations.

Overview for organizations with multiple administrations

What you need to know about setting up accounts for your employees

Employee settings

Brand and appearance

Central management of terms and conditions

Terms & Conditions

Domains

Both BEX PMS and BEX CMS have a staging environment available, where you can safely edit data and run tests without affecting your live settings.

Test settings using Staging

Setting up objects

Amenities

Individual objects and the types they belong to

Types and objects

Media content

Set up your pricing and business finances

Prices and finances

Important financial settings

Rental prices for various types and periods of time

Price lists

Costs

Setting up CMS

Switching between BEX PMS and BEX CMS

As a park manager, you can create CMS accounts for employees and manage their rights.

Access rights for CMS users

Tools

Site settings

Website pages

How reservations are made through your website

Brand appearance

Email campaigns

Offering holiday homes for sale on your website 

Sales module

If you are using both ParcVu and BEX CMS with the sales module, you can connect the two to easily generate prospects out of interested website visitors and advertise ParcVu Vans for sale on your website.

Connect to ParcVu

All day-to-day actions necessary at your reception

Daily use of PMS

Dashboard

Getting started with the reservations module and reception messages

Reservations and messages

BEX PMS

Planboard

The Planboard is the main tool for receptionists. From here, current and future reservations can easily be managed.

Managing reservations from the Planboard

You can scroll left and right to move through the dates in your planboard, but with these tips you might find what you are looking for easier and faster.

Calendar navigation in the planboard

Using the PMS planboard, you can easily move a reservation to a different object, or make two reservations switch places.

Move or swap a reservation in the Planboard

Select an available date range directly at the correct object by clicking and dragging, or first create a shortlist of objects using the filters at the top of your planboard.

Making a new reservation via Planboard

A cluster is a combination of multiple objects, which are treated as a single object in the Planboard.

Cluster reservation in the Planboard

The planboard legend explains the significance of colors, and through planboard settings you can determine what the planboard looks like for your account.

Planboard legend and settings

The planboard filters can be used to find certain reservations, or to narrow down the availability for a new reservation.

Available filters for the Planboard

Convenient keyboard shortcuts that may make your work easier.

Hotkeys for Planboard

Settings that apply to your entire organization

Organization settings

During onboarding, you connect or register your domain(s) to ensure that your BEX PMS works correctly. You might also add a new domain when opening a new park, for example.

Domains: settings for technical website management

It is possible to make predefined holidays and bank holidays visible on your website, so guests can click on them or more easily search for availability, for example, during the Christmas period. 

Set holidays as selectable on your website

For each administration separately, financial records can be locked and closed for accounting purposes. In your organization settings, you can prevent them from being reopened across your administrations.

Preventing closed financial records from being reopened

Special periods are used in statistics, price lists, and the Search & Book. Examples of special periods are the often-booked getaways around public holidays, local events or school holidays.

How are special periods used?

Special periods are arrival/departure date ranges that are important to your organization, and that can be applied throughout your administrations.

Creating special periods

A label alerts the user to important matters concerning the various modules and data within the PMS. For example, you could give the label 'loyal guest' to guests who have stayed for the fourth time, or the label 'renovated' to objects that have been refurbished. You can create these labels yourself and give them a desired colour and emoji.

Purpose of labels

Employees

Manage the amenities of your types, objects and administrations

Brands

Manage your booking portal and customer portal

Portal settings

Settings that apply within an administration

Administration settings

Description of the park and its surroundings

Exclude postcodes

Period groups are applied to costs, packages, auto emails and discounts, to determine when these items are valid, active, and/or applicable.

Period groups

Reservation settings

Manage channels through which reservations are made

Channel management

General invoicing and accounting settings

Financial settings

Everything about communicating with guests and owners

Communication

About types, objects, availability and meter readings

Setup

Whether or not a late checkout is allowed, is determined in the settings of the booked type. 

How to set up and recognize a late check-out

How do you indicate whether or not pets are allowed? This is done per object, in the object setup. In the type settings, you can set how many pets guests are allowed to bring, but this only applies if the booked object allows pets.