Updates

Booking.com group bookings, new payment methods, references for Peppol e-invoicing, and more.

Booking.com group bookings now supported

Booking.com group bookings are now fully supported, allowing multiple stays to be managed within a single booking. This update ensures that invoicing is accurate and all stays are properly synchronized. Please note that parks requiring manual owner acceptance will continue to process these as single bookings to maintain existing workflows.

Primary and alternative check-in methods for Booking.com

You can now manage a primary as well as an alternative check-in methods for properties within the Booking.com integration app. This improves your check-in instructions, ensuring a smoother arrival experience.

Vrbo GBP master brand support

A new custom UK master brand for Vrbo is now available, specifically designed to support Great British Pounds (GBP). This allows parks targeting the UK market to display their listings and manage transactions in the local currency, providing a more native experience for British travelers.

Improved booking references via Peppol

E-invoices sent via Peppol now automatically include the specific booking reference on all relevant documents. For group booking e-invoices, the booking number now includes the unique letter for each individual reservation. This ensures that financial departments and automated accounting systems can immediately link incoming invoices to the correct reservation.

New BEX Payments installations start with reseller rates

When first installing BEX Payments, the default starting point is now reseller rates. This streamlines the onboarding process for new administrations, and ensures that the most common and competitive rate structures are applied from the start.

MobilePay, Vipps, and Alma available for BEX Payments

Three new payment methods added to BEX Payments: MobilePay, Vipps, and Alma! MobilePay and Vipps are popular Nordic payment solutions and can be configured via your Mollie account and payment method settings. To enable Alma, you only need to update your payment method settings.

Wero branding for iDeal payments

The iDeal payment method has been updated to Wero across the platform. Users and guests will now see the new name and logo in all areas where iDeal was previously displayed, reflecting the latest evolution in European payment standards while maintaining the same secure transaction process.

Multi-administration journal support

Users can now link multiple administrations to a single accounting journal for a range of accounting apps: ACD, AFAS, Cegid Loop, Datev Cloud, Dynamics 365 Business Central, Inqom, Minox, My Unisoft, Odoo, Pennylane, Sage 100 FR, Tiime, and Xero.
This consolidation simplifies the financial workflow for organizations managing several administrations that need to report into a centralized accounting structure.

The reservation page and guest group overview now show alerts when the booked age groups do not match the dates of birth entered in the guest list.

In the reservation page, you’ll see a red dot where the guest group is indicated. In the guest group page of that reservation, a larger alert is shown detailing the mismatch.

A mismatch can occur if a booker makes a mistake when booking or when entering guest details. In addition, it can be the result of a guest belonging in one age group during booking, but in another age group during their stay, due to a birthday in between.

Fixing the mismatch

To solve the alert, check the dates of birth entered in the guest list, and make changes to the guest group as needed. If you suspect a mistake was made when entering the dates of birth, contact the booker to make sure.
This is how you prevent further confusion and ensure that the correct guest fees are applied.

Guest birthdays, POS returns, accounting for discounts, pool settlements, and more.

Bookings & Reservations

Birthday indicator icon and filter

To help you provide a more personalized guest experience, a new birthday icon now appears on reservation and booking pages for guests celebrating during their stay. This indicator is also visible next to guest names in the guest list, and a new filter on the index page allows you to quickly identify these special occasions to streamline your hospitality efforts.

Enhanced payment status

The system now reflects financial statuses more accurately by accounting for processing payments and refunds. When a transaction is in progress, the payment status will indicate that no further action is required at that moment, helping you prevent accidental double refunds or premature payment reminders.

Flexible POS returns

You can now process product returns more efficiently in the Point of Sale (POS) system by entering negative quantities. This update allows for flexible refunds even without an original receipt, ensuring better guest service and maintaining accurate inventory records.

Improved communications inbox

The Inbox now displays the specific communication channel, such as Airbnb or Booking.com, directly on the conversation sidebar. This allows your team to immediately identify the source of each guest message and respond with the appropriate context.

Financials & Accounting

Custom ledger accounts for discounts

You now have greater control over your financial reporting by linking specific ledger accounts to discounts. You can choose to use the default rent ledger account or assign a unique account specifically for discounts, allowing for more granular tracking of your revenue streams.

Automated VAT journalizing for discounts

The system now automatically ensures that the applicable VAT on discounts is journalized correctly. This improvement guarantees that your financial records remain accurate and compliant without manual intervention.

Secure accounting records

A new organization-level setting allows you to prevent the reopening of closed accounting records for your administrations. This ensures that financial data remains final and consistent, supporting reliable reporting and central oversight.
Read more: Preventing closed financial records from being reopened

Owners & Portals

Enhanced pool settlement calculations

The process for calculating and invoicing large pool settlements has been significantly improved, reducing processing time and adding more detailed explanations to the interface. New options for pool point calculations and an additional owner profile setting allow you to control what information is shared with owners in their portal.
Read more: Pool system, Owner permissions: Rent amount, rent settlements, and show calculation

Owner-initiated cancellations

Owners now have the ability to cancel their own reservations directly through the Owner Portal prior to the arrival date. When a cancellation occurs, the backoffice receives a clear internal message, ensuring consistent communication and full visibility of changes initiated by owners.

Advanced DAC7 reporting for co-ownership

To support properties with multiple stakeholders, you can now manually split property income for DAC7 reporting. A new feature on the object listing page allows you to add multiple reportable owners and define specific income percentages for accurate tax compliance.

Todos & Logistics

Quick price adjustments for todos

You can now overwrite the price of a todo-related cost directly on the todo item itself. This allows for immediate modification of expenses as they occur, eliminating the need to wait and edit prices during the invoicing stage.

We have updated the Guest Portal with a new "Check-in To-do list," clearer payment details, and a mobile-friendly design to make things easier for your guests.

In the past, guests didn't always have a clear overview of what they needed to do before arriving. They had to search through emails to find payment dates or remember to fill in the guest list and license plate numbers. This could be confusing and often led to extra questions for your team.

Now, guests have a simple, branded guest portal where they can take care of everything themselves. The new Check-in To-do list shows them exactly what is missing, like the guest list, license plates or a payment. We also updated the look and feel. Upcoming bookings are at the top, and old bookings are moved to an archive. If a guest books more than one accommodation, they can now see the whole booking and all their booked accommodations in one clear overview.

Improvements for your guests:

• Do it yourself: Guests can finish their Check-in To-do list (guest list, license plates, and payments) and pay directly through the payment portal.

• Mobile friendly: The portal is now fully mobile-friendly and matches your branding, so it looks professional on any device.

• Clearer information: Guests can see payment deadlines, read more about their accommodation, and even copy the park address to navigate there easily.

• Better for group bookings: For group bookings, guests can see the total number of people and all their different booked accommodations in one screen.

Read all about BEX Campaigns, and other content management & widget improvements

BEX Campaigns

Professional email campaign design

BEX Campaigns now offers a more robust and consistent design environment for your guest communications. With the introduction of standardized theme and font stacks and high-fidelity layout previews, you can ensure your email templates maintain professional branding and visual integrity across all devices.

Filter for multiple administrations

Campaigns now includes a new administration filter. Contacts can be filtered based on the administration they belong to. Organizations with multiple administrations can now filter contacts for a specific administration.

Navigation bar in a content block

To create a better structure within an e-mail template, the new navigation bar can be used. The content block for a navigation bar allows you to add multiple links at the top of an e-mail template.

CMS

Improved button widget, with live widget preview

Building pages in the CMS is now faster and more intuitive with the addition of live previews for the button widget. You can now see visual changes to colors, labels, and styles instantly within the editor as you make them, eliminating the need to save and manually find a preview to see the result.

Additionally, users can now select a page to link it, instead of having to manually add a URL.

Content management improvements

Several updates have been made to streamline your backoffice workflow, including a fix for item reordering on the Facilities page and improved visibility for page dependencies within your site headers. Additionally, user email addresses are now automatically standardized to lowercase, ensuring consistent data matching with your property management records and preventing duplicate guest entries.

Skentel for UK, Peppol E-invoicing improvements, and new accounting integrations

New: Skentel for automated meter readings

We have launched a new integration with Skentel, specifically designed to automate utility metering for the UK market. This integration loads electricity, water, and gas data directly from Skentel sensors into BEX, eliminating the need for manual entry of meter readings and ensuring precise utility billing for your guests.

Improved BEX E-invoicing via Peppol

Peppol invoices now include clear payment deadlines and a direct link to the payment portal, providing a streamlined way for recipients to settle their balances.
On invoices for group bookings, each invoice line is prefixed with its corresponding reservation reference, providing a transparent breakdown of costs per reservation.
Credit notes now also reference directly to the original invoice, which makes matching credit to the correct financial records easier for your recipients.

Damage policies and type name translations for Booking.com

The Booking.com integration now includes specific settings for smoking and damage policies. This ensures that guests are fully informed of your house rules before they arrive. Additionally, we now submit type name translations directly to Booking.com, to ensure that your types are displayed accurately in multiple languages.

More accounting integrations: AFAS and Datev Cloud

Datev Cloud and AFAS have been added as accounting software integrations via the Chift platform. These integrations facilitate a more robust and seamless flow of financial data between your property management system and your preferred accounting software.

Automated journal exports for Datev

The Datev integration (separate from Datev Cloud) now supports automated aggregated journal transaction exports based on your preferred frequency and delay settings. Financial data flows seamlessly into Datev, with the flexibility to manually re-sync specific transactions whenever necessary.

Booking statistics are now based on the confirmation date instead of the creation date of bookings to ensure more reliable and consistent results.

Statistics based on confirmation

Previously, booking statistics were calculated based on the date a booking was first created. However, a booking can often be 'Not yet confirmed' for a day or more before it is officially confirmed, or cancelled. This meant that a booking that was confirmed today, could be counted in the booking statistics for yesterday, when the unconfirmed booking was created. This often caused confusion when comparing statistics, because the numbers of confirmed bookings were being altered retroactively.

From now on, your statistics will reflect the date the booking was confirmed, providing a more stable and accurate overview of your performance.

Real, noticeable improvements for your data:

• No more shifting stats: Historical data remains consistent; you will no longer see "new" bookings appearing on past dates because a booking was confirmed later.

• Better alignment: Your statistics now align perfectly with your confirmed revenue and booking flow.

• Automatic update: This change is applied automatically to all relevant dashboards and reports.

A new permission in the owner profile allows owners to cancel their own reservation before the arrival date.

Both booking and cancelling from the owner portal

It was already possible to allow owners to book a stay for themselves directly in their owner portal. Now, they can also cancel it themselves if that reservation is no longer wanted. The only limitation is that cancellation is only possible before the arrival date; cancellations on the day of arrival are not accepted.
Cancelling can be done directly from the overview page in the owner portal, using the button behind the future own reservation listed there.
More information for owners: Staying in your own holiday home

If an owner cancels their own reservation, you will be notified of this in a reception message.

Setting it up in the owner profile

To ensure that your owners can book and cancel their own stays, go to your owner profiles and edit them. See that the owner permission that allows owners to make reservations is checked, and then also check the new permission that allows owners to cancel.
Updating the owner profile applies the change to all owners with this profile.
More information on this owner permission: Owner permissions: Make reservations and additional actions