February 11th, 2026
BEX PMS
Feature update
New alert for age mismatch in guest group
The reservation page and guest group overview now show alerts when the booked age groups do not match the dates of birth entered in the guest list.
In the reservation page, you’ll see a red dot where the guest group is indicated. In the guest group page of that reservation, a larger alert is shown detailing the mismatch.
A mismatch can occur if a booker makes a mistake when booking or when entering guest details. In addition, it can be the result of a guest belonging in one age group during booking, but in another age group during their stay, due to a birthday in between.
Fixing the mismatch
To solve the alert, check the dates of birth entered in the guest list, and make changes to the guest group as needed. If you suspect a mistake was made when entering the dates of birth, contact the booker to make sure.
This is how you prevent further confusion and ensure that the correct guest fees are applied.
Example of an age mismatch:
A reservation is made for two adults and two children. The dates of birth entered for the guest list, however, show that one of those two children is over 18 years of age during the stay. According to the age groups set in your organization settings, this person is considered an adult.
This results in an age mismatch alert.