We have updated the Guest Portal with a new "Check-in To-do list," clearer payment details, and a mobile-friendly design to make things easier for your guests.

In the past, guests didn't always have a clear overview of what they needed to do before arriving. They had to search through emails to find payment dates or remember to fill in the guest list and license plate numbers. This could be confusing and often led to extra questions for your team.

Now, guests have a simple, branded guest portal where they can take care of everything themselves. The new Check-in To-do list shows them exactly what is missing, like the guest list, license plates or a payment. We also updated the look and feel. Upcoming bookings are at the top, and old bookings are moved to an archive. If a guest books more than one accommodation, they can now see the whole booking and all their booked accommodations in one clear overview.

Improvements for your guests:

• Do it yourself: Guests can finish their Check-in To-do list (guest list, license plates, and payments) and pay directly through the payment portal.

• Mobile friendly: The portal is now fully mobile-friendly and matches your branding, so it looks professional on any device.

• Clearer information: Guests can see payment deadlines, read more about their accommodation, and even copy the park address to navigate there easily.

• Better for group bookings: For group bookings, guests can see the total number of people and all their different booked accommodations in one screen.

Read all about BEX Campaigns, and other content management & widget improvements

BEX Campaigns

Professional email campaign design

BEX Campaigns now offers a more robust and consistent design environment for your guest communications. With the introduction of standardized theme and font stacks and high-fidelity layout previews, you can ensure your email templates maintain professional branding and visual integrity across all devices.

Filter for multiple administrations

Campaigns now includes a new administration filter. Contacts can be filtered based on the administration they belong to. Organizations with multiple administrations can now filter contacts for a specific administration.

Navigation bar in a content block

To create a better structure within an e-mail template, the new navigation bar can be used. The content block for a navigation bar allows you to add multiple links at the top of an e-mail template.

CMS

Improved button widget, with live widget preview

Building pages in the CMS is now faster and more intuitive with the addition of live previews for the button widget. You can now see visual changes to colors, labels, and styles instantly within the editor as you make them, eliminating the need to save and manually find a preview to see the result.

Additionally, users can now select a page to link it, instead of having to manually add a URL.

Content management improvements

Several updates have been made to streamline your backoffice workflow, including a fix for item reordering on the Facilities page and improved visibility for page dependencies within your site headers. Additionally, user email addresses are now automatically standardized to lowercase, ensuring consistent data matching with your property management records and preventing duplicate guest entries.

Skentel for UK, Peppol E-invoicing improvements, and new accounting integrations

New: Skentel for automated meter readings

We have launched a new integration with Skentel, specifically designed to automate utility metering for the UK market. This integration loads electricity, water, and gas data directly from Skentel sensors into BEX, eliminating the need for manual entry of meter readings and ensuring precise utility billing for your guests.

Improved BEX E-invoicing via Peppol

Peppol invoices now include clear payment deadlines and a direct link to the payment portal, providing a streamlined way for recipients to settle their balances.
On invoices for group bookings, each invoice line is prefixed with its corresponding reservation reference, providing a transparent breakdown of costs per reservation.
Credit notes now also reference directly to the original invoice, which makes matching credit to the correct financial records easier for your recipients.

Damage policies and type name translations for Booking.com

The Booking.com integration now includes specific settings for smoking and damage policies. This ensures that guests are fully informed of your house rules before they arrive. Additionally, we now submit type name translations directly to Booking.com, to ensure that your types are displayed accurately in multiple languages.

More accounting integrations: AFAS and Datev Cloud

Datev Cloud and AFAS have been added as accounting software integrations via the Chift platform. These integrations facilitate a more robust and seamless flow of financial data between your property management system and your preferred accounting software.

Automated journal exports for Datev

The Datev integration (separate from Datev Cloud) now supports automated aggregated journal transaction exports based on your preferred frequency and delay settings. Financial data flows seamlessly into Datev, with the flexibility to manually re-sync specific transactions whenever necessary.

Booking statistics are now based on the confirmation date instead of the creation date of bookings to ensure more reliable and consistent results.

Statistics based on confirmation

Previously, booking statistics were calculated based on the date a booking was first created. However, a booking can often be 'Not yet confirmed' for a day or more before it is officially confirmed, or cancelled. This meant that a booking that was confirmed today, could be counted in the booking statistics for yesterday, when the unconfirmed booking was created. This often caused confusion when comparing statistics, because the numbers of confirmed bookings were being altered retroactively.

From now on, your statistics will reflect the date the booking was confirmed, providing a more stable and accurate overview of your performance.

Real, noticeable improvements for your data:

• No more shifting stats: Historical data remains consistent; you will no longer see "new" bookings appearing on past dates because a booking was confirmed later.

• Better alignment: Your statistics now align perfectly with your confirmed revenue and booking flow.

• Automatic update: This change is applied automatically to all relevant dashboards and reports.

A new permission in the owner profile allows owners to cancel their own reservation before the arrival date.

Both booking and cancelling from the owner portal

It was already possible to allow owners to book a stay for themselves directly in their owner portal. Now, they can also cancel it themselves if that reservation is no longer wanted. The only limitation is that cancellation is only possible before the arrival date; cancellations on the day of arrival are not accepted.
Cancelling can be done directly from the overview page in the owner portal, using the button behind the future own reservation listed there.
More information for owners: Staying in your own holiday home

If an owner cancels their own reservation, you will be notified of this in a reception message.

Setting it up in the owner profile

To ensure that your owners can book and cancel their own stays, go to your owner profiles and edit them. See that the owner permission that allows owners to make reservations is checked, and then also check the new permission that allows owners to cancel.
Updating the owner profile applies the change to all owners with this profile.
More information on this owner permission: Owner permissions: Make reservations and additional actions

Set invoice date to check-in, multi-device MFA access, flexible guest stays, and more.

Booking invoice created upon check-in

Generating booking invoices can now be done automatically upon check-in. This, along with the right journalisation setting, ensures that turnover and VAT are recorded on the arrival date. Especially relevant for meeting accounting requirements in the UK and Belgium!
Read more: When to invoice guests: booking invoice date

Seamless multi-device access with MFA

Stay logged in on your phone and laptop simultaneously, even with Multi-Factor Authentication enabled. This improvement supports your daily workflow, though an explicit logout will still end all active sessions across devices.

Flexible guest stays in guest group

The guest group now supports partial stays, allowing you to record the exact arrival and departure dates for individual guests within a single booking. Doing this will make the booking order more accurate, and ensure compliant reporting for local authorities.
Read more: New: partial stays in guest group & guest list

Enhanced contact anonymization

Anonymizing contacts is now faster, and any associated owners and/or bookings are also anonymized accordingly. With this update you can provide more robust data privacy and ensure compliance across your records.

E-invoicing via the Peppol network

With the new BEX E-invoicing app, you can use the Peppol network directly from the PMS. Send e-invoices to corporate clients with valid VAT and registration numbers. This is especially vital for our Belgian users ahead of the 2026 mandate.

Downloading invoices in separate PDF files

When downloading multiple invoices from the invoices overview, you will now get a ZIP file containing individual PDFs. Previously, this would have been a single merged PDF document. This makes organizing and sharing invoices much easier.

Enhanced financial overview

The Financial module has been restructured with a better navigation menu. Menu items are grouped, 'Payment batches' has its own menu item, and 'Invoices to pay' has split tabs for refundable and other payable invoices.

Owners' license plate pre-filled in owner reservation

Efficiency boost for the backoffice: owner reservations now automatically copy license plate details directly from the owner page, cutting down on manual data entry.

Owner login method visible in owner page

A new icon in the owner page clearly displays the login method used by the primary owner and other associated contacts with access to the owner portal. Provide faster, more informed support to your owners by knowing exactly how they access their account.

Maximum of 1 coupon per reservation

To ensure promotional rules are followed and discount limits are enforced, we have implemented a limit of one coupon per reservation. This prevents guests from stacking multiple coupon discounts on a single booking.

New guest type filter for reservations

In your reservations overview, you can now filter based on whether the reservation includes certain guest types. These are the guest group age brackets and pets. Use it to easily find all reservations that include children, for example.

Improvements for Inbox module

Reloading the page is no longer necessary to display a sent message. Only new incoming messages will now mark conversations as 'open', indicating you need to take action. The conversation status will not change when confirmation messages or (automated) messages from Booking.com are sent.

For CMS, December was all about performance updates. These changes behind the scenes are not immediately noticeable in your daily operations, but ensure a smoother overall experience.

There were three updates that improved the performance of CMS sites on mobile devices. One of them has improved the availability calendar when trying to book on a mobile phone.

If you use the Sales module, you might have noticed that the way properties are added to property lists is more intuitive. This was one of the two performance updates for this module.

Multiple improvements were made for an enhanced communication between CMS and PMS, which also made sure the guest group filter in your Search & Book bar now performs better.

Do you use a lot of video content and stickers for your pages? It is now easier to manage them with the newly added search functionalities for both.

Sections and widgets have also had some performance updates, and because of one of those updates you can now add a HTML class to a specific section or widget, which aids in styling a CMS website with custom CSS.

BEX E-invoicing via Peppol, CloudPass and GeoVision for UK, and Danish statistics

BEX E-Invoicing

Start sending e-invoices via the Peppol network with BEX E-invoicing. This includes supporting functionality in PMS, integrating e-invoicing delivery in the familiar invoice processes. To send an invoice via the Peppol network, the receiver must be a company with valid VAT number and business registration number.
Because e-invoicing between businesses is now mandatory in Belgium, the app focuses on our Belgian users. Support for other countries will follow later this year.

CloudPass

CloudPass is an access control provider active on the UK market. With this app, you get smart barrier integration with number plate recognition, enabling automatic guest check-in and barrier opening. It streamlines access based on valid bookings.

GeoVision

GeoVision is an international access control provider, of special interest to UK users. The integration of barrier control by GeoVision allows automatic barrier opening for guests and owners, an you can also manage employee access through license plates.

Danmarks Statistik

Effortless reporting and compliance for Danish clients through this integration with Danmarks Statistik, the Danish national statistics authority. It automates monthly overnight stay reporting and streamlines mandatory compliance, eliminating manual tasks and saving valuable administrative time.