Updates

The latest releases and improvements to the Booking Experts products

New

PMS Bookings Filter availability and select the channel when creating group bookings — The 'Create Group Booking' page now includes filter options for segments, types, and amenities. This allows you to quickly find and select the correct objects. Use the channel selector to choose a specific channel for the group booking, such as 'Event' or 'Group,' if configured.

PMS Invoices Customize group booking invoice summaries by cost item — You can now customize how group booking invoices summarize charges, allowing you to group by cost item instead of by reservation. This provides clearer invoice PDFs for group bookings.
Read more:Group booking management improvements

PMS Owners Owner pages now display agreements with visible budget statistics — The owner page now displays agreements instead of objects, making owner reservation discounts visible. This clarifies remaining budget for own stays directly on the agreement.

• This update is visible in individual Owner pages in the back office. It is also visible in the Owner Portal for the owners themselves.

CMS Content The CMS now displays 'Last actions' — A new 'Last actions' page displays the history of updates related to a site. Each entry includes the user who made the change, what was changed, and when it happened.

• Navigate to the CMS sidebar menu and open the 'Last actions' page at the bottom, underneath the Checklist.

CMS Google Maps API key centralized to PMS brand — The Google Maps API key is now centralized at the PMS brand level. This ensures consistent map functionality across all integrated websites.

Improved

• PMS Payments Payment batches only include sent invoices for processing — Payment batches now only include sent invoices.

• PMS Types The 'Accept same day bookings' time field is now a time input — It defaults to 23:59, which corresponds to same-day booking availability for the entire day.

• PMS Statistics Statistics tables now have sortable change column — Users can now sort data in the change column, directly in the Explorer. Useful to quickly identify performance trends.

• PMS Bookings Payment status filter in the reservation index can display payments that are due but not yet expired — The new 'Outstanding' option in Payment status filter displays reservations with payments that are due but have not yet passed their expiration date.

• PMS Bookings The reservation index now displays pet icons directly in the guest group column — The guest group column in the reservation index now includes a pet icon and count, allowing you to quickly identify reservations with pets.

• PMS Checkout Portal Hyperlinks in the booking portal's terms and conditions are now clearly visible — Hyperlinks within the terms and conditions in the booking portal now display with distinct visual highlighting.

• PMS Communications Send auto emails immediately and manually with stay date filter — The send moment 'Immediately' is now available for auto emails. This allows you to trigger emails instantly, safely constrained by a mandatory, new stay date filter. Can be used to instantly reach out to all present or upcoming guests.

• CMS Page deletion is restricted when in use — Page deletion is now blocked when a page is actively being used as a menu item.

• CMS The system offers distinct UK and US English language options — Managers can select specific English language variants for their content. This replaces the previous general English setting.

• CMS Content BEX Video widget now uses videos from video library — In the BEX Video widget, you can select BEX videos from a dropdown list, pulling directly from the video library.

• INT App Store The App Store has new categories for improved app discovery — The App Store now includes Customer Resource Management, Artificial Intelligence, and Event Management categories.

• INT Business Intelligence BigQuery now includes a new Brands dimension — The BigQuery application now includes a new Brands dimension. This dimension also includes the GTM key.

Updated booking distribution logic, renewed preference costs, improved todo workflows, and more.

Booking allocation by average daily revenue across active days

Bookings are now distributed fairly across objects using average daily revenue metrics that only take into account days that the object was actually available for booking. The system prioritizes objects with a lower earning speed. This updated logic ensures new or seasonal accommodations receive equal revenue opportunities alongside established units.

Renewed preference costs

The new structure for preference costs offers more control over how you charge for specific amenities and object selections. You can charge flat or stackable custom fees for preferred amenities, and amenities in objects on the map.

Vrbo and Expedia messaging in the unified inbox

Vrbo as well as Expedia guest communications can now be managed directly within the Inbox. Centralizing guest messages streamlines communication flows and improves response times, with Vrbo and Expedia being the third and fourth booking platforms whose messaging is integrated into the Inbox module.

Clearer discounts and extra details in reservation orders

The reservation order now displays discounts and surcharges directly on item rows. Original prices are shown with a strike-through next to the adjusted total. When adding extras, the price calculation used is shown for clearer understanding.

Edit payment schedules in a modal

Edit payment schedules directly within a modern modal without leaving the booking or invoice page. This keeps you in context and eliminates unnecessary navigation across pages. Date formats are now unified to ensure clean data entry.

Group todos by object for location planning

Organize unassigned todos by object/facility in the todo planner to easily assign todos that are in the same location. Executors can also organize and view all todos for one location in their portal. This grouping improves operational efficiency and reduces redundant trips across the grounds.

Executor’s ability to claim unassigned todos

Executors can now be given the permission to self-assign todos. That means that in their executor portal, the unassigned and not yet started todos on the connected list can be viewed and started. These actions are recorded in the activity log for operational transparency. Tabs allow executors to easily switch between assigned and unassigned todo overviews.

Making payments through payment link now faster for guests

The payment page that a payment link sent to guests by email leads to, is now streamlined. Guests can select their payment method directly on the main summary screen, without having to navigate multiple steps. The system updates totals dynamically before redirecting to the payment gateway.

New guest status filter for auto emails

This guest status filter can be used to reach bookers who are expected, currently checked-in, or checked-out.

Bulk delete unused contacts at organizational level

In the organizational view, a new filter in the contacts module isolates contacts that can be safely deleted. These contacts are not connected to any owners, channels, bookings, or invoices.

Dedicated view for owner periodic costs

Review all details and active agreements for any periodic cost on a single page. This view lists every active owner agreement linked to the cost. Managing the application of periodic costs no longer requires searching through individual owner files.

We’ve released several updates to improve how you create, manage, and check in group bookings. Here is an overview of what’s new.

Quick creation of group bookings with new filters

• When creating a new group booking, you can now filter available objects by segments, types, and amenities to find the right accommodations faster.

• You can also assign the booking directly to the correct channel, right from the creation screen. Especially useful if you work with a dedicated channel for group bookings, to more easily discern them in the Planboard.

Bulk pricing & order management

Customizing cost items for a group no longer requires updating each reservation individually. Use the new order summary on the booking page to apply updates across all associated reservations.

• Edit total rent: To change the total rent amount for the entire group booking. The new total will be automatically distributed across all individual reservations; in the same proportions as the original total.

• Edit or delete cost items in bulk: Adjust unit prices for specific costs across all reservations, or remove a cost item entirely in one go.

Quickly find and manage reservations in the group

The new searchable reservations list on the booking page lets you locate specific reservations instantly by guest name, object, license plate, stay dates, or reservation number. No more scrolling!

• Use the clickable icons to handle quick tasks like updating license plates, managing guest groups, or navigating to todos directly.

• Use the Check in all or Check out all buttons to process every reservation in a group booking at once to speed up arrivals and departures.

Custom invoicing

When it’s time to invoice your group booking, you now have more control over how charges are presented. Go to Administration settings > Templates to edit the invoice template used, and explore the options to:

• Group summary line items by invoice item (combining matching items by name and tax rate across the whole group booking) or listing totals strictly per reservation.

• Choose to exclude the detailed per-reservation item breakdowns on subsequent pages of the invoice.

SEO page settings, BEX video provider, cookie consent in PMS, and searchable form responses.

Separate tab for SEO settings in pages

When editing pages, the settings that are relevant for SEO are now separated into a dedicated tab. Easily manage titles, meta descriptions, search indexing, and URL overwrites for individual pages.

Default video provider set to BEX Video

Booking Experts now defaults to BEX Video when you upload a video to display. The feature name also replaces older references to clarify internal integration solutions.

Cookie consent management moved to PMS

Cookie consent settings have moved to PMS brand settings, for central management across all connected websites.

Enhanced Search & Book widget compatibility and display

The Search & Book widget operates seamlessly with the updated search engine. Search results cleanly display types with fewer than four images without layout distortions from vertical pictures. The engine also tracks list view events for better analytical tracking.

Searchable multi-select filter for form responses

The form response page includes a searchable multi-select dropdown grouped by active status. Filter the replies submitted to your forms across multiple forms at once and search directly inside response fields.

Excluding long-term segments from synchronization

Segments covering sites for very long-term rental, i.e. year sites, are now excluded from synchronization to CMS. This cleans up segment filter lists and type pages are not generated unnecessarily.

The latest releases and improvements to the Booking Experts products

New

Todos Executor roles now support todo self-assignment — A new 'Self-assign' permission is available for executor roles. When enabled, executors can view all todos within their accessible lists. They can claim unassigned todos by starting them. The executor portal now displays 'Assigned to you,' 'Not assigned,' and 'All' tabs for improved filtering.

Navigate to Todos > User management > Executors and edit the desired Executor to grant the 'self-assign todos' permission. Executors can then utilize this functionality within their Executor Portal.

Improved

• PMS The system now refers to discount campaigns as promotions — All instances of 'discount campaigns' throughout the PMS have been updated to 'promotions'. Discount campaigns renamed to promotions

• Costs Cost item labels now display 'per item' instead of 'per piece' — The system now uses 'per item' for cost quantities. This update is visible in the checkout portal and within the PMS for cost item configurations.

• Bookings Users with default permission can change the booking channel for back office reservations — Previously, only managers could change booking channels, now all users with default permissions can directly update channels; e.g. for ACSI cards presented at reception.

• PMS Support for distinct US and UK English language locales — This replaces the previous generic English locale in the back office.

• CMS Recreatheek widget now displays activity images — Images are retrieved directly from the Recreatheek XML feed. This provides a more complete visual representation of the activity program.

• CMS Email Campaigns User consent for email campaigns is now managed directly on contact records — User consent for email campaigns is now tracked directly on each user's contact record.

• CMS Forms Form responses filter has been upgraded to a searchable, multi-select dropdown — Forms are grouped in the filter by their status: 'In use' or 'Not in use'. This allows you to quickly find and filter responses from the correct forms.

• Channels System channels made by PMS prevent contact assignment and changes — System generated channels, such as 'back office' or 'owner', no longer allow new contacts to be added or existing contacts to be changed. This prevents incorrect contact assignments for channels that do not receive invoices.

• App Store App Store applications now appear in multiple categories — Apps in the App Store can now be assigned to more than one category.

• Payment Providers Klarna payments now accept Danish Krone currency — Klarna payments now support Danish Krone (DKK) as an accepted currency.

• Integrations Synchronize Booking.com rate plans from the app UI — A new synchronize button is now available in the rate plan section. When Booking.com rate plans were not created correctly, you can click this button and no longer need manual workarounds.

Four new app integrations, more detailed Datev exports, and Inbox messaging for Vrbo and Expedia.

New: VConnect integration for hotel systems

The new VConnect app by Char syncs PMS data in real time with various hotel systems. It connects hardware like access control, IPTV, PBX, and kiosks directly to Booking Experts. Take a look at Char’s integration page for all available connections.

New: Hotellistat revenue management integration

The integration with the Hotellistat revenue management system is especially relevant for the DACH region. Reservation, occupancy, and rate data flow into Hotellistat to power analytics and automated pricing engines. Optimized prices and restrictions return to Booking Experts automatically on a schedule or via button press.

New: Supplied AI tax compliance integration

The Supplied AI app connects Booking Experts to tax compliance infrastructure in Germany. This integration partner allows you to generate required reports like DAC7 and 1099K forms effortlessly. It adds direct reporting capabilities for German authorities alongside existing Dutch tax integrations.

New: Waive integration for security deposits

Waive offers your guests several options regarding security deposits or cancellation insurance, directly integrated into your booking flow. You get full protection for your deposit amounts, and the commission on these amounts is additional revenue for you.

Detailed journal transactions for Datev exports

The Datev accounting export now provides unaggregated journal transaction records. Each transaction record includes a direct link to its original invoice or receipt.

Vrbo and Expedia messaging in the unified inbox

Vrbo as well as Expedia guest communications can now be managed directly within the Inbox. Centralizing guest messages streamlines communication flows and improves response times, with Vrbo and Expedia being the third and fourth booking platforms whose messaging is integrated into the PMS Inbox module.

Redefined application lifecycles

App Store applications now follow lifecycle states with defined transitions. Developers can easily track application progress through standardized status names. Developer pages display current statuses while admin pages guide valid state transitions.

The latest releases and improvements to the Booking Experts products

New

Accounting Datev export now includes detailed journal transactions — The accounting export API now provides unaggregated journal transactions with linked document details. This allows for more precise data integration with external accounting systems like Datev. You can now connect transactions directly to their corresponding invoices or receipts.

Rentables Fair booking allocation based on average daily revenue — The system now allocates bookings based on average revenue per available day. This prevents new or seasonal accommodations from receiving an unfair share of reservations. It ensures a balanced distribution across all rentable types.

Improved

• CMS Availability The new availability search now tracks GTM view_item_list event — This update implements the data layer for viewing item lists within the new availability search. It improves data collection for user interactions.

• Financials Basic financial permissions can edit all details on draft invoices again — Users with basic financial permissions can edit all details on draft invoices again. This allows them to adjust invoice items, ledger accounts, and VAT codes.

• Distribution Activate the new Booking.com property deal for new properties — Property managers can now activate the Booking.com New Property Deal when creating a new property. This deal offers a 20% discount for the first three bookings or 90 days.

• Checkout Portal Checkout portal now offers marketing consent options — Users can now easily opt-in to newsletters and personalized ads directly during checkout. These marketing consent options are enabled by default for new organizations (but by default not checked for the booker). This update includes relevant UI changes.

• Checkout Portal Checkout portal now displays clear upgrade price calculations — The checkout portal now clearly shows the single price and its calculation for upgrades. This prevents users from seeing only a high total price during checkout. The complete price and calculation is now available in a tooltip.

• Todos Reservation vacancy todos now automatically update upon new booking confirmation — Previously, todos for vacant objects were not deleted after a new reservation shortened the vacancy period. The system now automatically removes irrelevant vacancy todos when a new booking is confirmed.

• Todos Action logs now display executor names when a todo assignment changes — The action log now clearly displays the specific executor names involved in a todo assignment change. This resolves an issue where only a change was noted without identifying the executors.

• Todos Allow deletion of split reservations with associated todos — This update removes a restriction that previously prevented deletion of split reservations with associated todos. You can now delete these reservations without issue.

The term "Discount campaign" has been replaced by "Promotion". However, all functionalities and settings have remained the same.

A small update geared towards future developments

The change in terminology is the preparation for developments regarding discounts and packages. Keep an eye on this page to not miss these updates!